New Customer Resource Guide
New Customer Resources
This document is designed to assist you with getting familiar with the information relevant to starting with RTS as your new POS provider.
For any assistance, please feel free to contact RTS at any time; we offer 24/7/365 support.
RTS Support Team
Email: support@rts-solutions.com
Phone: 865-212-9703 - (Follow the prompts for Technical Support.)
RTS Sales Team
Email: sales@rts-solutions.com
Phone: 865-212-9703 - (Follow the prompts for the Sales Department.)
RTS Media Team
Email: media@rts-solutions.com
Additional resources and information relating to different parts of the software can be found in the RTS Knowledge Base and Getting Started Guide here:
Note: Most articles will require an account to be made to view on the Knowledge Base. This account is separate from any accounts in RTS or RTS-related services.
New Location Setup Form
For new customers, your location must be prepared and entered into our systems before we can truly begin building the software to your specifications.
The information provided in the Setup Form will be used to create your RTS database.
Once you complete the RTS Setup Form, it will be automatically submitted to our team upon completion.
Alternatively, you may email the form to our Sales team at sales@rts-solutions.com.
Click the following link to access the setup form:
Credit Card Processing
Setting up credit card processing is a crucial step that should be completed early in the RTS setup process.
RTS supports Heartland and Worldpay as first-party integrated processors.
Note: Please contact sales if you are interested in using a non-integrated processor, as additional license fees may apply.
If you do not currently have card processing in place, please contact one of our integrated providers listed below:
Heartland:
Phil Kilpatrick | Enterprise Sales Director
Heartland Payment Systems
C: 805.701.3682
F: 888.744.5545
Drew Simmons | Administrative Assistant
Heartland Payment SystemsOffice: 1.888.963.3600
Worldpay:
If you currently have an account with Heartland or Worldpay and need to update it to reflect your use of RTS, the RTS sales team can assist you.
Please contact sales to arrange a call to discuss this further.
Hardware Installation
If you purchased hardware from us, we will assist you with setting up printers, cash drawers, and other equipment once it arrives.
If you are using your own equipment, RTS will need to be installed before we can provide help configuring hardware. The RTS Support Team can assist with this as well.
For reference, please see the link below on how to install RTS:
The RTS Server And Networking
The Main RTS Computer hosting the Database (the one we call the RTS Server) and the other computers running the software should be on the same LAN (Local Area Network) and IP Scheme so they can communicate directly via the network.
This is why we require setting a Static IP Address on the Main RTS Server Computer.
A static Public IP is not required for your internet connection.
The individual workstations are typically set to DHCP, but they can be given a Static IP Address if desired.
The other computers communicate with it based on its IP Address so we don't want it to change. We also have this set for port forwarding purposes.
Your RTS Server will need a local static IP address, while all other POS devices can be set to DHCP.
Having the RTS Server set with a DHCP Reservation is also suggested but not required.
Summary Of Settings For Different Devices On The Network
RTS Server (Database Host)
- Set the computer to a Static IP Address.
- This is usually set in the settings for the Ethernet Adapter, but you can also use a DHCP Reservation set in the router for this.
- Doing both can prevent a secondary device taking that IP Address it if comes only before the RTS Server in the case of a power outage.
Workstations/Selling Stations/Office Computers
- Set to DHCP or Static IP Address.
- Either one can be used. They just need to be on the same LAN/IP Scheme as the server.
Wireless Kitchen Printers
- These interact with RTS via a basic Windows Network Printer configuration and/or a driver installation (some printers require specific software to configure their TCP/IP settings).
- They just need to be reachable by the RTS systems on the LAN (Local Area Network).
It is highly suggested when configuring/installing a new router for a location, someone should be given access to the login information.
That gives RTS Tech Support a chance to troubleshoot network issues before having them escalate to a third party if it is beyond our ability to help.
Port Forwarding
To issue your permanent license and enable Online Ticket Sales, specific ports in your router will need to be forwarded to your server’s IP address.
This can be completed by an on-site networking professional, or our technical support technicians can assist you.
Port Forwarding is specifically used for online sales, licensing updates, and remote connections to the database from outside of the network (such as a manager updating the showtimes scheduler from home).
We do all external RTS communications via port 2235.
80 (HTTP) and 443 (HTTPS) are used for additional connectivity leeway for customers trying to buy tickets who may have strict network settings on their side (such as customers working in a corporate office environment).
The process out support team will go through to set this up for you if needed are:
- Enter the username and password into your router, provided by the location.
- Forward ports 2235, 80, and 443 to your server’s private local IP address.
- Access additional devices as needed, depending on the network.
What are the ports used for?
- Port 2235 - This a non-standard port and is used exclusively by the RTS Web-server. It operates in much the same way as port 80.
- Port 80 - This is the port the RTS Web-server "listens" on for unencrypted hypertext, otherwise referred to as HTTP traffic.
- Port 443 - This is the port the RTS Web-server "listens" on for encrypted hypertext, otherwise referred to as HTTPS SSL/TLS traffic.
- Port 2237 is no longer required to be forwarded and should be removed from your forwarding rules
NOTE: Opening port 80 and 443 is highly recommended as some corporate firewalls may block non-standard ports.
This will cause issues for some customers attempting to purchase tickets from their workplace networks.
Gift Cards
If you currently have gift cards with another point of sale system, please provide the following information in CSV format:
- Card numbers
- Current monetary balances
- Amount of Rewards Points
- Customer information (First name, Last name, email address, etc)
For new gift cards, please contact Plastic Printers:
Jessica Schuster
Direct #: 651-319-4742
Online Gift Cards
To sell gift cards online, please see the links below for information and the setup form to get this configured for your location:
Click the following link to access the setup form for online gift cards:
Additional information related to Gift/Loyalty Cards in RTS can be found here:
Online Sales
RTS provides online webpages for you to utilize for online ticketing sales for your customers.
We have two offerings:
- The older style "RTN Page" that is available immediately once your location in installed and online. This is typically a temporary site that can be used until your Mobile App/WebApp is available.
- The "WebApp" is a browser based version of the RTS Mobile App featuring a modernized, mobile-friendly interface. This allows more features than the "RTN Page", but must be built for your location and go through approval via the major app storefronts (Apple and Google).
RTS Mobile App/WebApp
Included with your license RTS provides a Mobile App for customers, offering a fast and easy platform to purchase tickets and concessions.
Available as a mobile and web-based app, it allows patrons to stay updated with theater locations and offerings.
These mobile solutions aim to improve the overall theater experience by promoting efficiency and safety through contactless transactions.
You can learn more about the app here:
Click the following link to access the setup form:
Internet Ticketing Emails and SMTP
RTS interacts with your existing email accounts so they can be used to send customers their ticketing and gift card purchase confirmation emails and pickup information.
We use SMTP (Simple Mail Transfer Protocol) in order to do this.
Each email provider has their own unique avenues for this communications set up.
Additional information related to certain Email Providers SMTP configurations can be found here:
Third Party Website Integration (API)
RTS supports integration with several third parties that provide website creation and hosting services, online sales interfaces, and additional sales channels for customers to be able to purchase tickets!
These sites can either be used as a landing page for the RTS provided online ticketing webpages or can utilize our API services to allow for online sales to be done directly through their provided sites.
MobileMovieGoing
MobileMovieGoing
Head of Support
Nate Alchesky
New Customer Interest and Information
BoxOffice Company
New Customer Interest and Information
Michelle Coull
Fandango
Please contact the RTS Sales Team for onboarding information with this service.
Atom Tickets
Atom Tickets
Main Support Channel
Digital Signage
Digital Signage is included with your license at no additional cost.
If you have notated on your Setup Form that you are interested in Digital Signage, our media team will reach out to you in order to get that process started.
RTS Media Department
The link below explains the setup process and hardware questions:
Reserved Seating
If you are a location that uses Reserved Seating, please send your seating layouts to our support team so they can be configured in the software for you if they were not included in your Setup Form submission.
Additional Reserved Seating information can be found at the link below:
Comscore/Maccsbox
RTS can be configured to automatically report your grosses to ComScore and MaccsBox nightly/and or hourly.
Our support agents will reach out to Comscore when building your location's database to input your information into the software ahead of time.
MaccsBox and/or Sony will typically reach out themselves with the information necessary to set this up in RTS. Our support team is able to assist with this as well.
MaccsBox Support
support@maccs.com
support@maccs.com
Relevant Knowledge Base Articles:
Schedule Exports
RTS can be configured to automatically send your showtime schedule to your LMS/TMS.
The file can be exported via FTP over the network or as a local file.
Our support team is available to assist with setting this up if needed.
Please see our link below for more information on how this is setup in the software:
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