Installing RTS

Installing RTS

This section will explain how to add RTS on to a workstation or office computer.

If you're a new site installing RTS for the first time, be sure to reference out Setup Checklist (Article Needed) to make sure you're using all RTS has to offer.

Downloading the Software

Note: please contact our technical support team at any time for assistance      
 
Installation file download link: https://www.readyticket.net/download/net/setup.exe
   
  1. After the install file has been downloaded, find the setup.exe file on your computer. This will usually be placed into your Downloads folder.
  2. Right-click on the icon and select Run as Administrator
  3. The installation will now begin.
            
     
       4. After the setup has been downloaded to the desktop you will see the following prompt. If you are ready to run the setup, select Yes.
         

       5. RTS will continue to run through the download. A message will prompt if you would like to install a sample demo configuration. Select NO.
       6. The next window will ask what type of computer RTS is being downloaded on. If this is an office machine, press office machine, press office machine. If this is a Partner or Posiflex computer, select the model             number from the list. For all other selling stations, select other selling.
            Note: This is an important step as RTS will load settings specific to the type of computer, such as printer and power settings
       7. After selecting the computer type, RTS will continue with the installation. The next steps depend on if you are Inside the Network or Outside the Network


  Connecting RTS to your Server when inside the network

  1. RTS will ask if you would like to connect to a local server. When inside the theatre's network, select yes when prompted
      
       2. Select your server's IP address from the detected server list.
      Note: you may verify your server's IP address by navigating on your server to Help --> About and viewing the credentials for the IP address

      
 
       3. Once your server's IP address has been verified, select Connect. Your workstation will now be connected to the server. If you do not see your server in the list, click Rescan
            Note: If it does not appear, select Close. The settings can be manually entered using the steps under Connecting a Workstation outside the Network.
       4. After connecting to the server, you may designate a station number(s) for the terminal. Select the station number and click Add. Repeat the steps as needed. If you do not wish to add station numbers during               the installation, select "Close" and proceed with the installation. you can add a station number to this terminal after the installation by going to Setup --> Station Numbers

      

      5. The final steps of the installation will now commence. You should see this window appear, similar to the Help -> About Window.
      6. If the setup is successful, the RTS login screen will appear. Please login using your password.

 Connecting RTS to your Server when Outside the Network

      1. If you are connecting to RTS when outside the network, select "No" when prompted to connect to a local server. This situation is frequently used when setting up a home or corporate office computer.
            Note: RTS does not require an additional license for office use.
       2. After electing not to connect to the server, you may designate a station number(s) for the terminal. Select the station number and click Add. Repeat the steps as needed. If you do not wish to add station             numbers during the installation, select Close and proceed with the installation.
       3. The final steps of the installation will now commence. You should see this window appear, similar to the Help -> About window.
       4. Since your RTS is not connected to the server, a blank RTS will appear. Please login using the password boxoffice. If the wrong password is used, a prompt will appear explaining the correct password
      
      
      
       5.  After logging in, navigate to File -> Other -> Network Connection.
       6. Select Edit Network Servers.

      

      

       7. Check off "Enable Multiple Servers", found in the bottom right corner.
       8. To connect to RTS outside of the network, you will need your RTN number. This can be found under Help -> About on your server's computer or it can be provided by our RTS team.
       9. Click the Add button.
      10. In the field, name your connection. RTS suggests using your theatre name followed by Away.
      11. Type in your RTN number in the Server field. Then click the +formovietickets.com button. This will automatically add the needed information.
      12. To verify the connection, select Test. If the connection is active, a Working message will appear. Our technical support team is available if you experience any difficulties. Please repeat the steps as needed if             you have multiple locations.
      13. Press Save to save that change.

      Note: Your computer may also have connections for inside the local network as well. Please see the following notes for Manually Connecting RTS to your Server.

  Manually Connecting RTS to your Server

  1.       Navigate to File -> Other -> Network Connection.
  2.       Select "Edit Network Servers". The Network Location Setup window will appear.
      
  1. Verify that "Enable Multiple Servers" in the bottom right corner is checked off.
  2. Click the "Add" button and name your connection
      

  1. The new connection will now be added to the Connection List.
  2. If Inside the network (at the theatre) enter your Server's IP address into the "Server" field. This can be found by navigating on your server to Help -> About and viewing your server's IP address credentials.
  3. If outside the network (not at the theatre) enter the RTN of the location into the "Server" field, then click "+formovietickets.com".
  4. Once all local connections have been added, select "Save".
  5. When restarting your server, please select the connection you would like to use.

  Common Items

      Missing .Net Framework

      The .Net framework is required for RTS and its installer. You can find download links for .Net Here: http://wiki.readyticket.net/mw/index.php?title=Downloads_(Software_-_Drivers_-_Utilities)#.NET_Framework_Runtime
























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