New Customer Setup Checklist

New Customer Setup Checklist

New Customer Setup Checklist

This document is designed to assist you with your RTS setup. The steps highlighted in red are critical for the RTS setup, while those highlighted in green represent additional features available with your licensing package.
For any assistance, please feel free to contact RTS at any time; we offer 24/7/365 support.

Setup Forms

Please complete the RTS setup forms, which will be automatically submitted to our team upon completion.
Alternatively, you may email the forms to our support team at sales@rts-solutions.com.
The information provided will be used to create your RTS database.

Click the following link to access the setup form: 

Credit Cards

Setting up credit card processing is a crucial step that should be completed early in the RTS setup process.
RTS supports Heartland and Worldpay as first-party integrated processors.
Note: Please contact sales if you are interested in using a non-integrated processor, as additional license fees may apply.
If you do not currently have card processing in place, please contact one of our integrated providers listed below:

Heartland:
Phil Kilpatrick - Senior Relationship Manager
E: philip.kilpatrick@e-hps.com
C: 805.701.3682
F: 888.744.5545

Worldpay:
Roxane Covert | Merchant Solutions
970-344-0661

If you currently have an account with Heartland or Worldpay and need to update it to reflect your use of RTS, the RTS sales team can assist you.
Please contact sales to arrange a call to discuss this further.

Hardware

If you purchased hardware from us, we will assist you with setting up printers, cash drawers, and other equipment once it arrives.

If you are using your own equipment, RTS will need to be installed. We can assist with this as well.

For reference, please see the link below on how to install RTS:

Networking and Port Forwarding

Your server will need a local static IP address, while all other POS devices can be set to DHCP.

To issue your permanent license and enable internet ticketing, specific ports in your router will need to be forwarded to your server’s IP address. This can be completed by an on-site networking professional, or our technical support technicians can assist you. To do so, we will:

  1. Enter the username and password into your router, provided by the location.
  2. Forward ports 2235, 80, and 443 to your server’s private local IP address.
  3. Access additional devices as needed, depending on the network.

For more information, please see: Networks And RTS

Gift Cards

If you currently have gift cards with another point of sale system, please provide the following information in CSV format:

  • List of card numbers
  • Current balances
  • Amount of Rewards Points

For new gift cards, please contact Plastic Printers:

Ashley Otte
Ashley.Otte@PlasticPrinters.com
651-319-4758

Location Branded App

Sell mobile tickets through a location-branded App.
There are no setup fees or maintenance costs.

You can learn more about the app here: RTS Mobile App
Click the following link to access the setup form: 

Digital Signage

Digital Signage is included with your license at no additional cost.
Please contact our media team to start the setup process. 

RTS Media Department
media@rts-solutions.com

The link below explains the setup process and hardware questions:

Reserved Seating

If you are a location that uses Reserved Seating, please send your seating layouts to our support team so they can be configured in the software for you. 
support@rts-solutions.com

Additonal Reserved Seating information can be found at the link below:

Comscore/Maccsbox

RTS can be configured to automatically report your grosses to ComScore and MaccsBox nightly/and or hourly.
Our support agents will reach out to Comscore when building your location's database to input your information into the software ahead of time.
MaccsBox and/or Sony will typically reach out themselves with the information necessary to set this up in RTS. Our support team is able to assist with this as well.

Online Gift Cards

To sell gift cards online, please see the links below for information and the setup form to get this configured for your location.

Click the following link to access the setup form:

Schedule Exports

RTS can be configured to automatically send your showtime schedule to your LMS/TMS.
The file can be exported via FTP over the network or as a local file.
Our support team is available to assist with setting this up if needed.

Please see our link below for more information on how this is setup in the software:

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