RTS Restaurant Interface

Enabling Table Service Mode For A Seating Layout

• Navigate to Setup → Reserved Seats → Graphical.
  

• Use the Layout drop-down menu to select the relevant Reserved Seating Layout.
  

• Right-click on the background on the selected Reserved Layout, then select Table Service Layout to enable it for the Restaurant Interface.
  

1. Repeat these steps as needed for any additional layouts.
   

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Assign Default Table Service Layouts

Navigate to Setup → Banks.





Choose the Station Number from the dropdown menu.|

Set the Station Type to Reserved Seat Tabs.

Under Default Restaurant Place, select the reserved seating layout assigned to that station.

(This will be the name of the Layout you assigned as a Table Service Layout in the steps above.)

1. Save the configuration once all relevant station numbers are set up.
   

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Enable The Restaurant Interface For A Station

1. Navigate to Setup → Local Computer.
   
   
   
   
2. Select the Restaurant Tab.
   
3. Check the box labeled PinPad Login to enable the Restaurant Interface on the selling screen.
   

Note: After enabling, selecting the selling screen or reopening RTS will prompt the Restaurant Interface pin pad login.

To disable the Restaurant Interface and return to Quick Service/Box Office Mode:

1. Select the Manager button and Log-in.
   
2. Navigate to Setup -> Local Computer.
   
3. Uncheck the PinPad Login box in the Restaurant Tab and save.

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Logging Into The Restaurant Interface

When you select the Selling button, you will be introduced to the Restaurant Interface log-in screen.

This log-in screen uses the same password users that are set up for the baseline Selling Interface.

1. Login: Grants access to the selling interface after the user enters their password in the provided text field.
   
2. Manager: Allows the user to log into the main RTS interface for broader system management.
   
3. Close: Opens the Restaurant Close Tab/Station interface for finalizing orders and sessions.
   
4. Time Clock: Launches the Time Clock module for employees to clock in or out of their shifts
   

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Selling Screen Overview In The Restaurant Interface

Once an employee has logged into the Restaurant Interface, they will be presented with the Table Service Layout and a multitude of options to select from.

1. Quit: Exits the Restaurant Interface and redirects back to the Login Screen.
2. Open Tab: Allows users to create a new tab.
3. Change Layout: Lets users switch between different Table Service Layouts when multiple layouts are available.
4. Open Drawer: Opens the cash drawer, provided the user has the necessary permissions.
5. Manage Tabs: Accesses the Tab Manager, allowing users to view and make edits to their active tabs.
6. Print All Tabs: Prints a complete list of tabs associated with the current Table Service Layout.
7. Order Manager: Launches the Order Manager interface for handling online food and concession orders.
8. Register Card: Opens the interface for registering Loyalty, Rewards, or Membership cards.
   

Opening A Tab

1. You can either select a seat/table from the Table Service Layout then select Open Tab.
   
2. You can select Open Tab without selecting a seat/table if you don't want to assign it to a specific area.
   

1. First, select the seat/table we want to assign the tab to.
   
2. Select Open Tab.
   
3. You can enter a name for the tab in the window that opens, or it will default to the name of the selected seat/table, then select OK.
   
4. You now have an open tab and are able to enter in items for the order.

Overview Of The Open Tab Selling Interface

1. Quit: Exits the Restaurant Interface and redirects back to the Login Screen.
2. Add Seat: Adds an additional seat to the active tab.
3. Save: Saves the current tab for future access and updates.
4. Modify: Enables the option to have specialty/optional mods on an item. 
5. Remove: Deletes the selected item from the order.
6. Print: Generates a printed copy of the current order for the tab.
7. Pay:  Opens the payment window to process the transaction.
8. Add Loyalty Card: Allows you to links a Loyalty or Membership card to the current transaction.
9. Add Money To Card: Allows you to add funds to a gift card while using the restaurant interface
10. Send: Sends the order to the kitchen when Order Routing or a Pickup Viewer is configured.
11. Comp: Opens the Comp window to apply discounts or complementary items to the tab.
12. More Options: Expands the interface to reveal additional options for managing the tab.
1. Back: Returns to the initial set of interface options.
2. DrinkID: Accesses the Drink Limit management interface.
3. Verify Age: Scans a Driver's License to confirm the customer's age for the tab.
4. Add Pager: Associates a pager number with the order if a compatible paging system is set up in RTS.
5. Register Card: Opens the interface for registering Loyalty, Rewards, or Membership cards.
   
6. Lookup Card: Accesses the Lookup Registered Card window to search for existing cards.
7. Spend Points: Opens a window for redeeming rewards through a Spendable Points system.
   

Entering In A Tab Order

1. Quit: Exits the Restaurant Interface and redirects back to the Login Screen.
2. Save: Saves the current tab for future access and updates.
3. Modify: Enables the option to have specialty/optional mods on an item. 
4. Remove: Deletes the selected item from the order.
5. Reorder: Duplicates the selected item on the order.
   
6. Instructions: Prompts a keyboard to type in a special custom request for the order.
7. Pay: Opens the payment window to process the transaction.
8. Move: Allows the selected item to be moved to a different tab.
   
9. Send: Sends the order to the kitchen when Order Routing or a Pickup Viewer is configured.
10. More Options: Expands the interface to reveal additional options for managing the tab.
1. Back: Returns to the initial set of interface options.
2. Hold: Adds a notice to the order labelled Hold.
   
3. Rush: Adds a notice to the order labelled Rush.
4. Do Not Make: Adds a notice to the order labelled Do Not Make.
5. To Go: Adds a notice to the order labelled To Go.

If you have an order with multiple seats, you will select all seats in the order prior to opening the tab.

The order will appear as such:

Adding To Existing Tab Orders

Note: New items added to an order that are not saved to the tab will be marked with a Star or Asterisk beside the item.

• Select the tab you would like to add/edit by clicking on one of the seats or the tab on the right side of the screen.
  

• Choose the seat to add items to.

• You may also choose the Reorder option by selecting the item to duplicate.
  

Transaction Payment Window Overview

1. The selection on the left allow you to switch between different payment types.
   
2. You can use Add Payment and Remove Payment when using multiple payment types for an order. 
   
3. You can capture a credit card or gift card for future payment using the Capture option and selecting the card type. 
   
4. Using the Captured option allows you to use a captured card to complete the transaction.
5. Once the order is ready to be completed via payment, the button labelled Remaining will change to Finish. 

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Tab Manager Window Overview

1. Change User: Switches the view to another user's tabs, provided the necessary permissions are granted.
2. All Users: Displays all active tabs across all users, contingent on permissions.
3. Separate: Splits an order into multiple tabs, available only when a sub-tab has been created by adding an additional seat.
4. Transfer: Reassigns the selected tab to another user.
5. Rename: Changes the name of the selected tab.
6. Combine: Merges multiple tabs into a single consolidated tab.
7. Print: Generates a printed copy of the currently selected tab.

Restaurant Interface Closing Procedures

Note: You can either have your Servers close themselves out and a Manager verify/finalize their closing information, or you can have a Manager close out all of the servers.

Servers Closing Themselves

1. From the pinpad login screen, select "Close" and login.
   

1. On the Credit Cards tab, highlight an entry and enter any credit card tips.
   
1. 

   Note: This is only applicable to tabs with a captured credit card.
2. Enter cash for orders under Cash, excluding tips. 
   
3. Cash tips go under the Cash Tips section.
   
4. When everything looks good and you are ready to close out, select Close Server.  
   

Manager Closing/Finalizing Servers

1. From the pinpad login screen, select Manager and login. 
   
2. Navigate to Actions -> Station -> Close Tab Station.
   

1. If servers have closed themselves out, they will appear under Closed.
   
2. From here you can verify you received the correct amount of Cash and Cash Tips for each server and select "Finalize Station".
   

1. If servers have not closed themselves, they will appear under the Open tab.
   
2. In here you can highlight a server, view if they have any open tabs still, add tips to captured credit cards, as well as enter in their Cash and Cash Tips.
   

1. If you are closing them out and immediately finalizing, you can click "Close" and "Finalize Station" instead of doing it in two steps.
   
2. If any cash drawers were used, it will show which servers were on them as well as how much should be in the drawer and is closed out in the same fashion.

After closing out all tabs and servers, proceed with the baseline RTS closing procedures for any additional stations and your Deposit/Day.

Closing Station(s)

Select the Close Station icon.

Choose the station you would like to close.

Note: If you do not see it in the list, navigate to Setup –> Station Numbers and add the station to the list.

RTS will prompt a Money Entry window that will have an amount that should be in your drawer. This will be in the Over/Under section.

Verify your over/under by entering your station drawer amount (if you are using the RTS configured banks, this will include your starting drawer amount).

You may enter this by entering the amount in Checks, or you can enter the amount of 20s, 10s, etc.

If the amount is what RTS expects, the drawer will be even so you can select Close Station.

If not and you verify the over/under, select Close Station.

Repeat for all open Stations.

The Deposit Close function will finish closing out all stations, batch out credit cards, and close out tickets that will report to Comscore/Rentrak/Swift/MaccsBox if enabled.

Choose the Close Station icon and select Deposit. 

Note: If it is not on the list, you may add it by navigating to Setup –> Station Numbers and adding Deposit.

This window is similar to Close Station, however, please note the Open Station box.

If there are any stations still open, they will be listed here. 

If you have any questions about the Restaurant Interface you can reach out to RTS directly by emailing us at: support@rts-solutions.com or call us at 865-212-9703.