Convenience/Transaction Fee Set up

Convenience/Transaction Fee Set up

Convenience Fees/Transaction Fees

To add a fee to purchases at the theater for patrons using credit cards, you must create an item to associate with the fee and configure how the fee is used.

Creating The Fee Item And Subtotal

First you will need to create an item with a new subtotal.

1. Go to Setup -> Concessions -> Items



2. Click Add to add the new item.



3. Type in Convenience Fee (or whatever you would like this fee to be named) for the New Item Name. Click OK to confirm.
Make sure it has a price of 0.00.


4. Under the SUBTOTAL dropdown click <CREATE NEW> to create a new subtotal that matches the name of the Fee Item. In this case it will also be named Convenience Fee. Click OK to confirm.


5. Once this is done, click Save to save the newly created Item and Subtotal.



Adding The Fee Item To Your Selling Stations

1. Navigate to Setup -> Concessions -> Station Items to add the new item to your selling stations.



2. Select the station number you would like to add the Fee Item to.
For this example specifically we will use Station 35, but you will need to add this to all of your stations.



2. Select the Fee Item you created in the Main Item List on the right side and then click the Left Arrow Button <--.



3. When prompted, select Selling and Create for the item settings.



4. Once this is done, click Save to save this item to the Station.
Repeat this for all of your stations, or if all of your station have the same items, use the Save As feature to select multiple stations to save the changes.
If your stations sell different items, the Save As feature can overwrite the items available to sell on each station, so be careful.



Setting Up The Fee

1. Navigate to Setup -> Concessions -> Transaction Fees.


2. Here you will see the settings for the Transaction Fee Setup.
This example picture already has the fee setup, but we will start from scratch.
Click the green Add button in this window.



3. Type in Convenience Fee (or whatever you named the Fee Item in the previous section) for the Fee Name.


4. Click the dropdown list for Fee Item and scroll until you see Convenience Fee (this will the item you previously set up if you named it differently)



5. Click Assign Item Fees and check the all of the Subtotal groups you want to apply the fee to and then click Save.
Most locations will only need to check the Concession subtotal group.



6. Add the percentage rate of the fee and check the Include Tax and Apply Fee to Tickets if desired.




This fee will now be added to all concessions and tickets purchased in the theater.
If someone is paying cash or a gift card, the fee can be removed by double-tapping the fee line on the selling screen and choosing Disable Fees.
Keep in mind that the ability to remove the fee is password account permission sensitive.
To enable this password permission please go to:  Setup -> Password Groups. Under the Password Group that needs it enabled, look for the Item group and Enter Manual Discount. Set this to True.

Disabling Transaction Fees Applying To Online Ticket Purchases

By default, if you select "Apply Fee to Tickets" when setting this up, it will apply the Transaction Fee to both in-person and online ticket purchases.
If you wish to disable that fee from applying to your customer's online ticket purchases, follow these instructions.

1. Navigate to Setup -> Ready Ticket Network -> Options.



2. Under the RTS Internet Ticketing section find the setting "Disable Transaction Fees Online" and set it to True then click Save.



3. After saving this setting, Restart The Internet Server.
Instructions on how to do this can be found in this article: Restarting The Internet Server Instructions

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