Contacting RTS

Contacting RTS

For any questions, comments or concerns you can reach out to our 24/7 support! 

You can email us directly by department or call us and just follow the automated prompts to reach the department that best suits your needs.

Keep in mind MOST of your questions and problems can be resolved by using our step-by-step Knowledge Base articles or by going to our website:

If you cannot find an answer on our website or Knowledge Base, or if you need our 24/7 support you can contact by utilizing the information below!

RTS Sales Department

To contact the Sales Department inside RTS:

Call: 865-212-9703 Ext. 140

RTS Media Department

To contact the Media Department inside RTS:

Call: 865-212-9703 

RTS Technical Support Department

To contact Technical Support inside RTS:

Call: 865-212-9703 Ext. 120

    • Related Articles

    • Contacting WorldPay/Vantiv/Mercury

      If you are processing through Vantiv (AKA Worldpay, AKA Mercury) and need to contact them for any reason, please see below on how to get to the correct department. Customer Care handles the following concerns: Add or remove contacts to account ...
    • RTS App

      Your App, Built by RTS is a fast and easy platform for customers to purchase tickets, concessions (Web-Based App, native app capabilities COMING SOON!), and to keep up to date with your locations. This section will discuss Your App’s overall ...
    • Getting Started with RTS: Everything you need to know

      Below is a list of links, articles and information on helping you get started with RTS and setting up your RTS Software If you click the link below you will find everything you need to know about RTS and getting started with us. You will find all of ...
    • RTS API 2

      The latest version of the documentation can be accessed at: Costs As with all RTS API interfaces there are costs involved at the location level. Please contact sales for more information. There is no cost ...
    • Downloading an RTS Demo

      To download and install your RTS Demo -> Below is your guide to walk through installing and walking through your RTS Demo. However, our Sales department is available for any questions you may have or ...