For any questions, comments or concerns you can reach out to our 24/7 support!
You can email us directly by department or call us and just follow the automated prompts to reach the department that best suits your needs.
Keep in mind MOST of your questions and problems can be resolved by using our step-by-step Knowledge Base articles or by going to our website:
If you cannot find an answer on our website or Knowledge Base, or if you need our 24/7 support you can contact by utilizing the information below!
RTS Sales Department
To contact the Sales Department inside RTS:
Call: 865-212-9703 Ext. 140
To contact the Media Department inside RTS:
RTS Technical Support Department
To contact Technical Support inside RTS:
Call: 865-212-9703 Ext. 120
RTS Mobile App
Your App, Built by RTS is a fast and easy platform for customers to purchase tickets, concessions (Web-Based App, native app capabilities COMING SOON!), and to keep up to date with your locations. This section will discuss Your App’s overall ...
Getting Started with RTS: Everything you need to know
Below is a list of links, articles and information on helping you get started with RTS and setting up your RTS Software If you click the link below you will find everything you need to know about RTS and getting started with us. You will find all of ...
If you are processing through Vantiv (AKA Worldpay, AKA Mercury) and need to contact them for any reason, please see below on how to get to the correct department. Customer Care handles the following concerns: Add or remove contacts to account ...
RTS Selling Demo
Selling with RTS A features video of RTS Selling can be viewed here: RTS Selling Screen Demo Efficiently sell tickets using graphic film buttons Ability to sell concessions and tickets within the same transaction Enter food orders effectively and ...
RTS Usher App
Usher User You will be required to set up an email address for "usher" employees and configure them to use the usher app. NOTE: If you are not able to see your name in the Password list, an administrator with higher credentials will need to configure ...