Contacting WorldPay/Vantiv/Mercury

Contacting WorldPay/Vantiv/Mercury

If you are processing through Vantiv (AKA Worldpay, AKA Mercury) and need to contact them for any reason, please see below on how to get to the correct department.

Customer Care handles the following concerns:

  • Add or remove contacts to account
  • Verifying transactions
  • Processing transactions
  • Funding or settlement questions
  • Website or reporting questions
  • Compliance or Trustwave questions
  • Datacap device setup
  • General transaction questions

To get here:

  • Dial 800.846.4472
  • Press 1 when asked if you are a merchant.
  • Select Option 2.
  • Select Option 1 or Option 5.


Technical Support handles the following concerns for merchants who process on a software-based POS or cash register:

  • Funding and reconciliation
  • Set-up help and dealer set-up letters
  • Merchant unable to process
  • Credit/debit processing issues
  • Gift and StoreCard processing issues
  • Batch issues
  • PASS and Tokenization issues or questions
  • PIN pad troubleshooting
  • Virtual Terminal support
  • Bulk processing
  • Datacap device support
  • Legacy Loyalty
  • Rejected transactions or batches

To get here:

  • Dial 800.846.4472
  • Press 1 when asked if you are a merchant.
  • Select Option 2.
  • Select Option 3.


Terminal Support handles the following concerns for merchants who process on a standalone or Dejavoo device:

  • Funding and reconciliation
  • Set-up help
  • Merchant unable to process
  • Credit/debit processing issues
  • Gift and StoreCard processing issues
  • Batch issues
  • Terminal downloads
  • PIN pad troubleshooting
  • Mercury Anyware
  • Live transaction inquiries (for certain account types)

To get here:

  • Dial [18008464472]
  • Press 1 when asked if you are a merchant.
  • Select Option 2.
  • Select Option 2.



Please note that telephone menu options are subject to change. If you are unsure how to reach the department you require, or for any concerns not listed here, select the options to speak to Customer Care.



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