Changing Titles of Showtimes After Tickets Have Been Sold - Translate Titles

Translate Titles

There may be a time when you need to change the title of a showtime, but you have already sold tickets for the performance.

For example, maybe the Distributor has changed the title of the film a week after you have put it up for advanced sales, or when you did your schedule you accidentally scheduled the title as the IMAX or 3D title instead of the normal one.

Normally, once a ticket has been sold you can no longer change the title of the showtime without affecting the tickets.

Luckily, we have a function called Translate Titles in the RTS software that can be used to change a showtime title by swapping it with a different one in the film list.

Note: While this won't change the title in tickets already sent via email, it will change it everywhere else in the software like in reports, the schedule, and the selling screen.

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Using Translate Titles

Important Note: In order to use this function, you must first have a new film created that will be used to swap out with the currently scheduled film.

To change the name of a movie with tickets sold you will go to:

Actions > Database Utilities > Translate Titles

From this screen you can select the name of the original title on the left, and then which showtimes you would like to change on the right.

After your selections, you can select the name you would like to change the title to with the "New Title" drop down box.

Clicking the Update button will change the name of the selected showtimes to the New Title selected in the drop down box.

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